Front Desk Manager.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. 
• Performs all jobs within the Front Desk, Bell Staff, Switchboard and Concierge/Guest Service departments, as necessary.
Supervisory duties include instructing; assigning, reviewing and planning work of others; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; recommending and approving employee promotions, transfers and discipline, and recommending discharge.
• Reviews staffing levels to ensure that guest service, operational needs 
and financial objectives are met.
• Displays leadership in guest hospitality, exemplifies excellent customer 
service, and creates a positive atmosphere for guest relations.
• Empowers associates to provide excellent customer service. Establishes 
guidelines so associates understand expectations and parameters. 
Ensures associates receive on-going training to understand guest 
expectations.
• Manages from the lobby and is highly interactive with customers on a 
regular basis to obtain feedback on quality of product, service levels 
and overall satisfaction. Effectively responds to and handles guest 
problems and complaints.
• Observes service behaviors of associates and provides feedback to 
individuals and/or managers; continuously strives to improve service performance.