Service Manager Heavy Equipment

Do you thrive in a fast-paced environment, fueled by cutting-edge innovation? Are you passionate about leading high-performing teams and exceeding customer expectations? If so, this pivotal Service Manager role with a leading equipment dealership might be your perfect fit.
Lead a rockstar service team and deliver unparalleled results:
Guide and empower highly skilled technicians, fostering continuous learning and development.
Oversee all service operations, ensuring swift repairs, minimized downtime, and maximum customer satisfaction.
Be at the forefront of innovation, working with state-of-the-art equipment and driving industry standards.
Plan and schedule service jobs, assigning tasks based on expertise.
Develop and implement training programs to enhance skills and knowledge.
Monitor and maintain inventory levels of parts and supplies.
Review and approve service quotes and invoices.
Collaborate with other departments to resolve customer issues and provide exceptional service.
Stay current with industry trends and technologies to drive continuous improvement.
Supervise the quality of work, ensuring performance standards are maintained.
Conduct follow-up satisfaction calls and address any negative feedback.
Drive customer sales by recommending necessary work based on inspections.
Provide technical advice, estimated repairs, costs, and expected completion times.
Ensure timely and profitable service job completion (internal & external).
Personally update customers on potential delays and provide ongoing updates.
Maintain accurate records of communications with customers, vendors, and associates.
Work closely with parts, sales, and rental departments for support and collaboration.
Maintain all required logs, registrations, and licenses for vehicles and equipment.
Conduct annual employee reviews.
Participate in company events, team-building activities, and off-site training.
Operational Efficiency and Development:
Apply experience and judgment to interpret and implement senior management directives.
Drive ongoing training and retention programs for technicians.
Develop and implement processes to improve operational efficiency.
Maintain a safe and compliant working environment.
Ensure optimal reliability and safety of company assets while controlling costs.
Provide weekly service activity updates to the VP of Product Support, including potential issues.
Advise management on recommended improvements.
Communicate job status, progress, and activity updates to sales, rental, and management.
Requirements
If you possess the following, we encourage you to apply:
Proven leadership skills: Inspire and motivate your team to achieve peak performance.
Technical expertise: Understand the complexities of equipment and service procedures.
Customer-centric approach: Build strong relationships and resolve issues with a smile.
Excellent communication and interpersonal skills: Collaborate effectively with colleagues and customers alike.
Drive for continuous improvement: Always seek ways to optimize processes and exceed expectations.
This is more than just a job; it's a chance to make a real difference in a dynamic and rewarding environment. Are you ready to step up and lead? Apply today and join a team committed to excellence!
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance