Posted in: Other in Durham | Posted: |
Customer Service Adviser
(Hybrid Working, 37 hours per week
Durham based
£12.90 per hour 3 months then possibility of permanent opportunity.
Great opportunity to work with one of my clients.
They want their people to have a great work-life balance and support flexible working in
terms of a hybrid model and varying start and finish times in some teams where
possible.
About them
A leading national business water retailer helping over 300,000 customers
across the UK to benefit from the non-household water market.
Their culture is like nowhere else. They're committed to a happy, healthy place to
work, and have a working environment which supports continuous learning and
development, one where people can really flourish.
The role:
:To handle customer queries in a timely manner, displaying a flexible approach
when required.
: Respond to all incoming contact from customers through a variety of channels,
predominately calls, emails and web chat where required.
: Make outbound contact with the customer in order to resolve enquiries when
required.
: Become a relationship maker and explore the needs of the customer through
effective questioning to best understand their needs and provide suitable services
and support.
: Ensuring customer data is maintained, updated and cleansed following any
customer contact.
: Process customer correspondence, taking appropriate action.
What you need:
: Putting the customer at the heart of what you do
: Experience of working in a customer service environment
: Computer literate and adaptable to learn new systems
: A strong communicator
: Ability to go above and beyond in challenging circumstances
: Ability to remain calm when working under pressure
: Listening and questioning skills
: Self-motivated and well organised Be able to demonstrate initiative and innovation
: Contact centre experience
: Billing & CRM systems
If you feel you would be suitable and are interested in finding out more please send your updated CV to:
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business