Service Coordinator/Administrator

Service Coordinator/Administrator 
Full Time - Office Based Role (Uckfield, East Sussex)
£26-30k DOE
Monday to Friday 
 
We have a fabulous new role available for a Service Coordinator/Administrator. We are working on behalf of a well-established family run company that has been in business since 1991. The company has expanded over the years and out grown 3 premises and they continue to go from strength to strength.
 
Our client is looking for a highly driven, motivated and detail orientated service controller to join their busy and expanding team. As a Service Coordinator you will be responsible for providing exceptional service and support to our team of engineers, as well as customers and clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a real passion and natural talent for delivering excellent service. 
 
As a Service Coordinator, your responsibilities will include: 
- Organising and overseeing the scheduling of engineers and technicians for service and maintenance visits
- Planning of engineer/technician journeys in order to keep travelling time reduced and to a minimum
- Responsible for the flow of services provided by the company, ensuring that all services are delivered on-time and to the highest of standards
- Managing and developing relationships with clients and customers  
- Acting as the main point of contact for customers, providing updates on service visits and addressing any concerns. 
- Overseeing the scheduling of technicians and engineers
- Handle all incoming customer inquiries via phone, email and chat
- Taking customer orders and ensuring they are processed accurately and in a timely manner as well as dealing with returns and exchanges. 
- Collaborate with other departments to ensure customer satisfaction 
- Handling customer complaints and working to resolve issues and improve customer satisfaction. 
- Performing general administrative tasks to support to service department and any other departments as and when required. 
- Communicating effectively with both internal teams and external vendors to coordinate service activities
- Maintaining records of services/work undertaken, customer interactions and equipment inventory
- Ensuring all work is carried out efficiently and in line with company policies and procedures. 
- Providing accurate and timely information to customers regarding product features, pricing and availability  
- Assist with any additional administrative tasks as and when assigned
 
Key skills required for this role include strong organisational abilities, excellent communication skills, customer service orientation, problem-solving capabilities, and proficiency in administrative tasks.   
 
The successful individual must have/be;
- Must possess strong organisational and time-management skills
- Proven experience within a customer services role 
- Outstanding communication skills both written and verbal
- Strong problem solving abilities and attention to detail
- Ability to multi-task and prioritise your workload 
- Ability to work well under pressure and to strict deadlines/time scales
- Experience in scheduling workload and journey planning is essential. 
- Must be computer literate and experienced with using the Microsoft suite
 
Benefits Package Includes
- Free onsite parking 
- Company pension scheme 
- 20 Days holiday 
 
This is a wonderful role where no 2 days are the same, working with a fabulous team in a well established firm. This company has a very low staff turnover which I feel speaks volumes about this company itself. 
 
If this role is of interest please get in contact to discuss this opportunity further