Luxury Real Estate - Assistant Building Manager

My client, a highly leading and successful Multi-tenanted Luxurious Accommodation are looking for a dedicated and hardworking Assistant Manager to come on board and assist the Community Manager in the day to day running of this development in Nine Elms, which includes 894 Apartments, multiple amenities and 2 swimming pools. 

Permanent - Mon– Fri 8am – 5pm or 9am – 6pm

Daily tasks include:

Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received.
Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documents, and completing move-in/move-out and notice to vacate procedures.
Generate sales and leasing reports, monitor availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records are accurate and up to date.
Promote resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address any issues.  
Oversee on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
Ensure advertising and promotional activities are effectively implemented.
Develop and maintain local knowledge and information relevant to resident needs i.e. travel, entertainment and amenities in the area.
Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.
Monitor and chase payment and outstanding rent arrears following rent collection processes to meet business goals.
Work with the maintenance team to ensure the physical aspects of the community meet the Company’s standards.
Leading and developing other team Members to meet key performance goals and future succession requirements.
Review and analyse financial and other operational reports to identify and resolve issues impacting leasing performance.
Cover the Community Manager responsibilities in his or her absence.
Participate where required in an on-call roster to provide out of hours emergency support for the Community.
Other duties that may occur.
This is a very busy life/educational environment for students all across the world. They require an experienced and successful Assistant Manager to provide seamless management and support in this role, as well as their staff.

To be considered for this role, you must possess:

Good level of general education.
Have previous experience in leading and managing teams.
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
Proficiency in using property operations software. Training will however, be provided.
Experience of successfully driving leasing/sales performance and managing operations.
budget monitoring within the property sector or similar environment.
Detailed knowledge of Landlord/Tenant Legislation.
Experience of motivating a team and a proven track record in delivering service excellence.
If you would like to hear more about this exciting role, please apply now.

Ritz Rec (Emp Agy)