Planner/Scheduler - Housing Repairs

Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association.

My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team.

This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations.

This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30

Start date: ASAP

Duration/ Contract type: Permament Position

Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30

Pay: £12,214 plus excellent benefits

Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you.

Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings.

Requirements:

The ideal candidate would have previous experience within scheduling work and talking to a range of customers.

Previous similar experience an relevant job is acceptable.

Ideally good IT knowledge and communication skills.

Interested? Call Sam Hayes on (phone number removed) or email (url removed)